Terms of Service
Last updated: 1 July 2025. These Terms apply to all services provided by JATT Global Pty Ltd (ABN 93 702 115 446) and to the use of https://jattglobal.site (the “Website”).
1. Agreement to these Terms
By engaging JATT Global Pty Ltd (“JATT Global”, “we”, “us”, “our”) or using our Website, you agree to these Terms of Service (“Terms”). If you do not accept these Terms, please do not use the Website or engage our services. These Terms, together with any accepted quote, proposal or signed engagement letter, form the agreement between you and us. If there is any inconsistency, the signed engagement document prevails to the extent of the inconsistency.
2. Who we are
JATT Global Pty Ltd (ABN 93 702 115 446) is an Australian company based in Perth, Western Australia. We provide global trade and business services, including supplier sourcing and verification, import and export facilitation, trade documentation support, market entry assistance and related business advisory services. The best way to reach us is by email at ceo@jattglobal.site, or via our contact page.
3. Quotes and engagements
Any quote, proposal or scope of work we issue is valid for the period stated in it, or 30 days if no period is stated, and may be withdrawn at any time before acceptance. A binding engagement arises only when you accept a quote in writing (including by email) or when both parties sign an engagement letter. Work outside the agreed scope will be quoted and agreed separately before it is undertaken.
4. Fees, invoicing and payment
Fees are stated in Australian dollars (AUD) and, unless otherwise stated, are exclusive of GST, which is payable in addition where applicable. Invoices are payable by the date stated on the invoice, or within 14 days of issue if no date is stated. We may require a deposit or upfront payment before commencing work. We may charge interest on overdue amounts and may suspend services until overdue amounts are paid. Third-party costs such as freight, duties, customs and brokerage charges, translations, certifications and insurance are your responsibility unless expressly included in your quote.
5. Your responsibilities
You agree to provide accurate, complete and timely information and documents; to obtain all licences, permits and approvals required for your activities; and to ensure your transactions comply with all applicable Australian and international laws, including customs, biosecurity, import, export and sanctions laws. You confirm that you have the authority to engage us and to provide the materials you supply to us. We are entitled to rely on the information you provide, and we are not responsible for loss arising from information that is inaccurate, incomplete or late.
6. Third parties and international suppliers
Our services often involve coordination with freight forwarders, customs brokers, manufacturers, laboratories and other third parties, including overseas. Unless expressly agreed in writing, we act as your coordinator or agent and are not the carrier, warehouse operator, insurer or manufacturer of any goods. We do not guarantee the performance of third parties, and their own terms and conditions may apply to you. Decisions about contracts with, and insurance held from, third parties remain your responsibility.
7. Timelines
Any date or timeframe we provide is an estimate only. We are not liable for delays caused by third parties, customs or biosecurity processing, shipping congestion, weather, industrial action, or any other cause beyond our reasonable control.
8. No legal, financial or migration advice
Content on the Website and in our general materials is general information only and does not constitute legal, financial, taxation, customs or migration advice tailored to your circumstances. You should obtain independent professional advice before acting on any general information we publish or provide.
9. Intellectual property
We retain all rights in our methodologies, templates, tools, frameworks and know-how. On full payment, you receive a licence to use the deliverables we provide for the business purpose for which they were supplied. You retain ownership of materials you provide to us and grant us a licence to use them to perform the services. Website content may not be reproduced or distributed without our prior written permission.
10. Confidentiality
Each party will keep the other party’s confidential information confidential and use it only for the engagement, except where disclosure is required by law or is reasonably necessary to perform the services, such as sharing shipment details with freight partners on a need-to-know basis.
11. Privacy
We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).
12. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. Where you are a “consumer” for the purposes of that law, our services come with guarantees that cannot be excluded, including that services will be rendered with due care and skill and within a reasonable time. If our services fail to meet a consumer guarantee, you may be entitled to a remedy — such as re-supply of the services or a refund — as provided under the Australian Consumer Law. To the extent we are permitted by law to limit our liability for a failure to comply with a consumer guarantee, that liability is limited to re-supplying the services or the cost of having the services supplied again.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, opportunity or data, arising out of or in connection with the services or your use of the Website. Our total liability for any claim arising from a particular engagement is limited to the fees paid for that engagement, except for liability that cannot lawfully be limited, including liability under the Australian Consumer Law as described in section 12.
14. Force majeure
We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, pandemics, war, sanctions, port closures, government action, industrial action or cyber incidents. We will notify you of such an event and take reasonable steps to minimise its impact.
15. Suspension and termination
Either party may terminate an engagement by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of notice, or immediately if the breach is incapable of remedy or the other party becomes insolvent. On termination, you must pay for work performed and third-party costs committed up to the date of termination. Sections 4, 9, 10, 12, 13 and 18 survive termination.
16. Compliance and prohibited transactions
You warrant that you are not the subject of any sanctions and will not use our services for any prohibited, restricted or illegal trade, including prohibited imports or exports under the Customs Act 1901 (Cth), goods that do not meet Australian biosecurity requirements, or dual-use goods without appropriate authorisation. We may decline or discontinue any engagement where we believe a transaction is unlawful or non-compliant.
17. Website use
Website content is provided for general information. While we take reasonable care in preparing it, we do not warrant that it is accurate, complete or current, and it may change without notice. Links to third-party websites are provided for convenience and are not endorsements. If you would like tailored guidance for your situation, please contact us.
18. Governing law and disputes
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Western Australia. Before commencing proceedings, the parties will attempt in good faith to resolve any dispute by negotiation or mediation.
19. Amendments
We may update these Terms from time to time. The current version is always published on this page, and material changes will be flagged with a revised “last updated” date. Your continued use of the Website or engagement of our services after changes take effect constitutes acceptance of the updated Terms. Engagements are governed by the Terms in force at the time your quote was accepted, unless otherwise agreed in writing.
20. Contact
If you have questions about these Terms, or would like to discuss an engagement or request a quote, please email ceo@jattglobal.site or visit our quote page. JATT Global Pty Ltd, ABN 93 702 115 446, Perth, Western Australia, Australia.